Home Service Blog
Check out the latest press releases, articles, blog posts, and thought leadership!
Introducing Home Service AI Chatbot
We’re excited to announce Home Service Chat - an ultra powerful chatbot and management suite built to automate all of your rental’s communications and messaging, provide you with incredible analytics, and keep your rental’s engagements humming along in the background while you focus on growing your business, providing your guests a better experience, and doing the work that matters.Mon, Dec 2nd 2019, 05:01 PM
Tech, and the massively expanded capabilities for communication it offers allows managers of hotels, vacation rentals, and resorts the ability to engage with their guests in ways which were never before possible. These types of tech-driven engagements are proven to drive more reviews and bookings, and to provide these hospitality establishments with an incredible amount of actionable insights and data which is critical to scaling and staying ahead of the curve.Tue, Nov 19th 2019, 06:22 PM
AirBnB Hospitality by Voice - a Podcast Epidode on Carl Robinsons Voice Tech Podcast
In this episode we learn about the typical problems vacation rental hosts and guests face during their stays in vacation rentals like Airbnb, and how hosts can use voice to tackle these. We cover designing a human into the loop, the ways multimodal should be used, how to improve intent resolution.Tue, Oct 8th 2019, 07:48 PM
AirBnB House Rules Template - How to Write the Best AirBnB House Rules and Make Sure Guests Actually Follow Them!
Having house rules lets people know about your home, what you allow, and what the limits are. If you’re not clear about the rules and guests do something damaging to your property, you might not have a good way to get compensated in case something goes wrong!Wed, Sep 25th 2019, 09:43 PM
The Ultimate Guide to Getting Amazing Guest Reviews for your Hotel and Vacation Rental - Pt. 1
The key to running a really successful vacation rental business is having enough feedback from your guests. Nailing down the pros and cons of the guest experience is an integral part of understanding how to grow, and what changes need to be made.Thu, Sep 19th 2019, 01:48 PM
3 Awesome Ideas AirBnB Hosts can try in 2019 to Increase Bookings!
Here are three amazing ideas hosts can try in 2019 to build their AirBnB business. By having a savvy social media presence, investing in experiences, and catering towards business customers and their needs, hosts can really stand out!Fri, Sep 6th 2019, 10:06 PM
Want to win at AirBnB? How changing guest expectations are driving the need for new technologies, and how Hosts can stay ahead of the curve.
Petar from Home Service shares how guests expectations are changing, and how hosts can use technology to take advantage of these changes.Wed, Aug 7th 2019, 12:04 PM
What you really get when you use Home Service - Virtual Concierge, Automation, and Beyond!
Thousands of new rentals are getting listed every week, and the whole ecosystem surrounding short term and vacation rentals is becoming increasingly more consolidated and professionalized, prompting a very expected increase in the amount of demand for software and solutions which reduce the hosting and property management workload.Wed, Jul 31st 2019, 01:30 PM
5 Amazing Benefits of Using AI Messaging and Virtual Concierge Systems in your Vacation Rental
The short term rental industry is becoming a widely accepted part of the larger hospitality industry, and there is absolutely no doubt that it’s drastically changing the way we travel, where we stay, and how we enjoy our trips. In a logical response to this massive increase in the size of the short term rental market, entrepreneurial hosts have quickly figured out that the best way to make money from vacation rentals is to consolidate, optimize, and minimize overheads associated with hosting.Mon, Jul 15th 2019, 02:21 PM
Why the AirBnB Market is rapidly shifting towards multi-unit hosts and what this means for hospitality startups.
There’s no getting around the fact that being an AirBnB host is a tedious, time consuming, and frustrating endeavor, and one in which Murphys Law definitely rules supreme. It’s no surprise than that a huge portion of newly listed units are ones which are managed or run by someone who hosts on AirBnB professionally, or at least semi professionally. There’s a lot of evidence to support this, but I want to primarily focus on the numbers which illustrate the rise of multi-unit hosts, and what this means for the AirBnB market as a whole.Tue, Jun 25th 2019, 10:30 PM
If you’re not using automation in your vacation rentals and AirBnB’s, you’re wasting your time and money.
Most people don’t really understand online and AI automation. They don’t even realize that most of what goes into managing rentals and vacation properties can be automated easily and inexpensively. They believe that automation is something which is reserved for larger businesses, something which is too expensive to implement, and generally out of reach of smaller hosts and hospitality managers.Tue, May 28th 2019, 03:50 PM
The Benefits of a Virtual Concierge System for Vacation Rentals
Virtual Concierge platforms such as Home Service can provide guests with rich conversational and contextual information which can save hosts time and provide guests with the information and support they need the moment they need it.Tue, May 14th 2019, 04:41 PM
Automating AirBnB and Vacation Rental Guest Engagement. The best ways to save time while hosting
The fact of the matter remains that guests and visitors want a way to engage, and they want an easy and intuitive way to get the information they need without really having to search for it. Going through email and text chains, guestbooks, and other informative material is simply too inconvenient for many guests, and they end up feeling short-charged because they didn’t get what they were expecting, or they constantly nag, contact, and engage with the host to get the information and content they need.Thu, Apr 25th 2019, 07:16 PM
AirBnB Automation: 5 Awesome ways Hosts can Automate their Rentals and Maximize Efficiency.
In an ideal world, the host would take a few pictures of their home, approve a guest, and sit back while their properties made them money. Unfortunately, this isn’t entirely possible. However, lots of hosts have managed to offload 90% of the work they do, increase bookings and satisfaction, and make hosting a thoroughly rewarding and enjoyable experience.Fri, Apr 19th 2019, 04:14 PM
The Future of Voice — why the marriage of voice and screen is critical to its development.
As one of the earliest developers and entrepreneurs to get started in voice, I constantly get asked about where I see the future of voice going, and what sorts of experiences are going to be the most intuitive, fun, and reliable for everyone using it.Sun, May 5th 2019, 01:09 PM
Revolutionizing Hospitality — How Voice and AI can bring hotels into the 21st Century.
Hospitality is one of the largest industries in the world, and yet is an industry which seems to have been avoided by the advent of ultra modern technology and the availability of AI — cloud based PMS platforms only started popping up a few years ago. Certain facets have been modernized — booking, itineraries, and flight searching have all benefited from advances in AI, design, and data gathering. However, the technologies which have become prevalent on the phone and browser aspects of booking and travel aren’t present in most hotel experiences, and especially not in the rooms where guests spend a majority of their time.Wed, Mar 20th 2019, 01:09 PM
Voice AI is Driving Customer Satisfaction in Hospitality and Building Brand Loyalty.
It’s no mystery that one of the biggest challenges facing the hospitality industry today is the lack of good data regarding guest satisfaction and willingness to return. In an industry where satisfaction is easily the most important metric, this lack of visibility is something which hinders the growth of brands and the creation of personalized experience which ultimately cause people to return again and again.Mon, Feb 18th 2019, 01:09 PM
7 Awesome Ways that Voice Tech can Benefit Hospitality
Voice is here to stay, and one of the industries most primed to take advantage of this awesome new technology is hospitality! Talking is natural, and voice is natural. Automation in hospitality used to be something of an impossibility. Navigating through menus and robotic interfaces like the ones you’d find in an airport check-in booth or phone robot are inherently inhospitable. More often than not, you feel like throwing your phone at the wall, punching the check-in booth, or both!Wed, Jan 23rd 2019, 10:43 PM
Conversational AI helps vacation rental users and hotels spot problems and save time.
When we started our business 6 months ago, we wanted to be the best possible voice concierge for hotels and vacation rentals. We did it because a) we thought it was a really cool idea, b) we thought the hospitality industry was ready to modernize the way it interacts with guests, and c), we firmly believe that the best way to get information and feedback from visitors and guests is to have a conversation with them. What started out as a really smart guestbook quickly evolved into a product which has proven to be very very useful to both hotel clients and vacation rental owners, and is bringing hospitality one step closer to full automation.Sat, Jan 5th 2019, 01:43 PM
Bringing Voice to Vacation Rentals — How an engineer cleverly automated Airbnb hosting
Like many, I first tried AirBnB with some reluctance. While it seemed like a good way to supplant my income, it also came over as a risky venture, full of potential nightmares. But after talking a to a few other hosts and reading over the reviews online. I decided to go for it. With a house stocked with expensive looking amenities and a spare key made, my journey with the “Uber for short-term rentals” had begun.Fri, Sep 28th 2018, 09:27 AM