Effective Date: January 1, 2019
Home Service, Inc., which does business as Home Service ("Company", "we" or "us"), respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes our practices for collecting, using, maintaining, protecting, and disclosing information that we collect from you or that you provide to us when you visit our sites www.homeservice.ai or www.virtualhomeservice.app (collectively, our “Site”) or use any products and services made available by us (collectively with the Site, the “Services”).
This policy may change from time to time. If we make any changes, we will post the changes on this page and indicate at the top of this page the date this policy was last revised. We will also notify you of any material changes either through a pop-up notice, e-mail or through other reasonable means. Any such changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new policy. You are expected to check this page from time to time so you are aware of any changes.
Information We Collect and How We Collect Information
The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”). Below are the various ways in which we may collect Personal Information and Non-Personal information from you.
Information We Automatically Collect. Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us to track the actions of users of our Services automatically. Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail, and cookies are small files that web servers may place on your computer when you visit a website. These automatic tracking tools allow us to collect Non-Personal Information, such as location information, information about your internet connection, browser information, information about when you access the Services, the website address that linked you to our Site, the website that you visit after using our Services, and details of how you used our Services, such as how often the Services are used and which features of the Services are used.
Publicly Posted. If you post information on public areas of the Site (i.e. comments or blog), that information is visible to and may be collected, stored and used by anyone. We recommend you be cautious about giving out Personal Information to others or sharing Personal Information in public or online forums. We are not responsible for the actions of any third parties with whom you share Personal Information.
Information You Voluntarily Provide to Us. If you contact us by phone, email, instant message, live chat, social media, or by some other means, we may keep a record of your contact information (including your name, company name, email, address and phone number) and the correspondence for later reference to help improve our Service. When we send you emails, we may also track whether you open them to figure out how to deliver more helpful emails and improve our Services. Additionally, we may keep a record of any forms, surveys or questionnaires that you voluntarily fill out on our Site or through your use of the Services.
User Accounts. We will collect and store the information you provide to us if you create an account, such as your name, company name, company address, phone number and email address. You do not have to share this information with us, but without it you may not be able to access certain features or participate in certain aspects of the Services.
Financial Information. If you make a purchase, we need to collect information including your credit card number, shipping address, and billing information. Your order information is shared with and processed by our third party credit card services provider and encrypted when it is transmitted for processing.
Information Collected Through Use of Purchased Services. If you purchase any of our Services, we may collect information about how you use and interact with the Services and the data and information that is collected or provided by you through or in connection with your use of the Services (including, without limitation, data collected from your customers' voice-activated engagements with our products and any information or data relating to your business or customers that you upload to the administration portal).
How We Use Your Information
We may use information that we collect about you or that you provide to us, including personal information, to measure usage of the Services, to analyze the effectiveness of our Services, to improve and enhance functionality of the Services, to customize the Services for you, to provide support for the Services and respond to requests and inquiries, to provide you with notices, such as updates or changes that we may make to the Services, and to market and advertise the Services.
We may from time to time aggregate information in certain data analysis, reports, or other interpretations of trends for both internal and external purposes. When aggregating personal information, we make sure that the information is not identifiable to any particular user.
Disclosure of Your Information
In addition to the disclosures for the purposes above, we may disclose your Personal Information and Non-Personal Information to a buyer or other successor as part of a merger, acquisition, change of control or other similar business transfer, to government body or other third party if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, or in specific other cases with your consent.
We may disclose aggregated user statistics and other data with our affiliates, agents and current or prospective business partners. This aggregate information does not personally identify you.
Choices About How We Collect, Use and Disclose Your Information
We strive to provide you with choices regarding our collection, use and disclosure of the information you provide to us. The mechanisms listed below provide you with control over such collection, use and disclosure:
Marketing Communication. If you do not want us to send you marketing or promotional communications, you can opt-out by checking the relevant box located on the form on which we collect your data or emailing us at email@example.com. We will not be able to remove your information from the database of any third parties to whom you have previously authorized us to share such information. Please also note that we may still send you important administrative messages.
Cookies. You have the option to accept or disable cookies at any time through your browsers. You may refuse to accept browser cookies by activating the appropriate setting on your browser. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see http://kb2.adobe.com/cps/526/52697ee8.html. If you choose to disable your cookies, your user experience may be limited.
Google Analytics. You can opt out of tracking by Google Analytics by using Google’s Ads Settings or going to https://tools.google.com/dlpage/gaoptout/.
Do Not Track Signals. Third parties may keep track of your browsing activities across third party websites. Certain web browsers enable users to activate a “Do Not Track” signal but we do not currently respond to the “Do Not Track” signal or other similar mechanisms.
Notice to California Residents. If you would like to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, please send an email to firstname.lastname@example.org.
To request any other changes or information about our collection, use or disclosure of your information, please email us at email@example.com.
Accessing and Correcting Your Information
If you wish to access, update, correct or delete any personal information in our possession that you have previously submitted via the Services, you may log into your account and make updates. If you wish to make changes not available through your account settings, please contact us at firstname.lastname@example.org.
Third Parties; Links to Third Party Sites
Children Under the Age of 13
Our Services are intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to us. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
Transfer of Personal Information; International Visitors
We take reasonable steps to protect the Personal Information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet.